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Shipping & Returns




We currently have a flat rate shipping price for our customers. This method allows our customers to pay a flat rate for shipping and if it costs more than the rate, we pay the difference.


When will my order ship?


We process orders Monday through Friday, 8am-2pm EST excluding major U.S holidays. Orders are processed in the order they are received.


We aim to process and ship all orders within 24 hours. 


Normal Processing times range 1-2 business days. During the holiday season it may take up to 3 business days. Please allow up to 4 business days to receive your tracking information.


Shipping time estimates begin once the packaged order has left our facility, it does not include processing time. (ex. 3 days processing + 2 days shipping = 5 days before delivered)


Daily shipping cutoff time is 2PM EST.


Where do you ship from?




Where do you ship to?


We currently only ship to the United States (states that the product is legal). If you would like us to expand to your area, please email us and we will look into legalities.

We cannot ship products some States, if you are having trouble checking out and you feel it is an error, please contact us.

We cannot ship Kratom products to the following states:
Indiana, Wisconsin, Alabama, Arkansas, Vermont, Rhode Island, Washington D.C. Sarasota County Fl, San Diego CA, or Jerseyville IL. or anywhere that prohibits the sale of Kratom.

These zones may change at any time.
If you feel there is an error with our shipping territories, please email








Once packages are shipped, you must deal directly with your chosen shipper/carrier, we do not assist in these matters. 


  • Tracking information will be sent once the package leaves our facility, typically within 3 business days of purchase. 
  • During the holiday season these times may vary up to an additional 24 hours






UPS GROUND 5 Business days* in transit (some areas cannot receive this option due to UPS altering routes during the Pandemic, we will have to ship with the next available option)


UPS 2nd Day Air 2 days in transit, does not deliver on Saturday.


UPS 3 Day 3 Day transit does not deliver on Saturday. 


USPS First Class Mail / Free Membership Shipping 3-14 Business days* in transit (Uninsured)


USPS First Class 2-6 Business days* in transit


USPS Priority 1-4 Business days* in transit (Insured, up to $100)


For DOD / Military Orders: APO/FPO: Shipment can take up to 14 days in transit.




! Please note: Shipping Carriers do not allow claims to be filed on packages marked as “Delivered”. In the event that a package is delivered, but not received, please contact the courier service immediately. Once the package leaves our facility, the responsibility of the package is with the courier service.






Order Tracking:


Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page. Please allow up to 4 business days to receive tracking.


Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office, unless you have purchased Route Shipping Insurance. In this case, you should contact Route directly by following the instructions they provided you by email. 


USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control, and we are not responsible for errors or delays by USPS.


Incomplete or Incorrect Address Submissions:


Please review your shipping address carefully when placing an order. Please make sure you add unit or apartment numbers where applicable. Errors in the shipping address will cause delays in transit times or cause orders to be returned to sender. We will not reship any order until it is returned to us by the courier and the customer has paid for the cost to reship the order.


Return To Sender:


If we receive an order that was sent back due to non-delivery, we will attempt to contact the customer to resolve the address issue. Packages will be held up to 3 business days before we cancel the order and issue a credit, less the original shipping fee that we pay regardless of what is charged to the customer.


Address Verifications:


If we cannot ship an order due to a missing/incomplete/wrong address, we will hold the order for up to 3 business days while attempting to make contact with customers. After 3 business days, we will cancel the order and credit your original payment form.




We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at




Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.




Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. The only items eligible for return are products that are completely sealed and cannot be tampered with. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


We offer Cold Pack shipping options. Please select Cold Pack shipping to avoid damaged/melted products. We do not replace heat damaged products.




We do not except exchanges.




We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less the original shipping fee and merchant processing fees. Please remember it can take some time for your bank or credit card company to process and post the refund too. We offer lower rates than what we pay for shipping, in any case of money issued from an order, we will deduct what we have paid for shipping (ex: we charge $5 to customer, and we pay $9 for shipping, $9 will be deducted)






You may request to cancel an order before it is shipped. If we cancel the order and issue a refund, processing fees will be deducted.